FAQ

1. Are the mop heads reusable?

Yes! Our portable mops are equipped with high-quality, reusable mop heads made from durable materials like microfiber. After each use, simply wash the mop heads as per the care instructions provided, and they'll be ready for the next cleaning session.

2. Can I use portable mops on different floor types?

Absolutely! Our portable mops are designed to be versatile and suitable for various floor types, including hardwood, tile, laminate, vinyl, and more. Always check the product specifications to ensure compatibility with your specific flooring.

3. Are replacement parts available for the cleaning apparatus?

Yes, we offer replacement parts and accessories for our cleaning apparatus. If you need to replace any component, feel free to check our website or contact our customer support team for assistance.

4. Can I use cleaning solutions with portable mops?

Most of our portable mops can be used with water or mild cleaning solutions. However, it's essential to follow the manufacturer's guidelines and avoid using harsh chemicals that could damage the mop head or surfaces.

5. How can I maintain my portable mop for optimal performance?

To keep your portable mop in top shape, regularly clean and dry the mop heads after each use. Additionally, follow the care instructions provided with the product and store it in a cool, dry place when not in use.

6. What is your return policy?
Please refer to our return policy page for detailed information on returns, exchanges, and refunds.

7. Do you offer any discounts or promotions?
We occasionally offer discounts and promotions on our products. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

8. How can I contact customer support if I have questions or concerns about my order?
You can reach our customer support team through the contact form on our website, or by email at support@hygienoire.com. Our team is happy to assist you with any questions or concerns.

9. How long does shipping take?

At Hygienoire, we strive to deliver your orders as swiftly as possible. Shipping typically takes between 2 to 10 business days, depending on your location and the shipping method selected during checkout. Please note that additional processing time may apply before the package is dispatched. For international delivery, it generally takes between 2 to 4 weeks. However, please note that factors such as customs clearance and public holidays may affect shipping times.

Rest assured, we work diligently to ensure you receive your order promptly and efficiently. If you have any specific delivery inquiries or need expedited shipping options, feel free to contact our customer support team, and we'll be delighted to assist you.